House painting should be clean, organized and thorough – but this is not often the case! To show full transparency, we offer our Handbook for the Perfect Painter, which is a critical section of our Code of Conduct. You might be surprised by a couple of the items, and our crews follow these guidelines distinctivegrassly. But by including some of the activities we have heard other painters do, one can’t be too careful, so we’ll be explicit!

In every house we paint, every deck we stain, this applies. We will wow you with customer service, and here’s how:

ELYSIUM’S CODE OF CONDUCT

Please honor the following, and since this document applies to every person on the crew, feel free to speak up if you see someone slacking. These are the standards we advertise and that homeowners expect. Stand up and be the example of a perfect painter!

Appearance

• Please always wear a clean company uniform, including shoe-cover booties. If you don’t have a clean company shirt on hand, a Sherwin or Benjamin Moore shirt is OK, but no street clothes. Always wear a shirt at all times. During the summer, prepare for the heat with A-shirts. No tank tops indoors.
• Clean cut (or well trimmed beard), no face rings.
• Clean drop cloths. Never bring dust into someone’s home.
• Please park in front – never in the driveway unless offered by homeowner. If your vehicle ever leaks oil onto a driveway, please clean up immediately.
• Clothes should not smell like smoke. Please use a jacket if smoking, and please do so offsite, neatly disposing of butts. Never smoke in anybody’s house. (9/10 of Elysium’s painters are non-smokers, and 6/7 of our crews are entirely non-smoking. This bullet is just a formality.)

Communication

•Follow up with homeowners every day: periodically ask if they have questions during the job, and do a wet walk reviewing progress and tomorrow’s plans before cleanup.

•No contact with homeowners for personal gain.

•Always use appropriate discussion and language. Any discussion within earshot of homeowner – and especially children – must be 100% PG!

•Not too much interaction with kids or pets.

•Document requests for additional work, complaints and compliments in writing. Share this with homeowners to verify we have a clear understanding and can address all concerns.

Coordination

•Always be on time!

•Always ask homeowners where they would like us to start.

•Ask where we can store equipment overnight. Please store everything neatly and organized.

•Cover all areas first (drop cloths, plastic)

•All repairs, caulking, sanding and priming to be done first

•Always paint ceilings and trim first (if included) before walls

•Lunches should be limited to 30 minutes unless homeowner and project manager are notified.

 

Paint Jobs in Progress

•No drugs or alcohol – ever. This includes prescription pain meds. No alcohol smell on the job either. These are grounds for immediate dismissal.

•All ladders must be grounded, and all chemicals must be tightly closed at day’s end. We follow OSHA to the T – or in this case, the imaginary T!

•Protect the landscaping and interior property always. If there is ever something valuable or fragile, consult the homeowner on the best method to handle  the area or possession.

•No paint in the grass! Please cover all grounds beneath the pour station, ideally with plastic underneath drops.

 

Paint Job Completion

•Always walk homeowners through the job before the final inspection, to ensure we’ve addressed all their important areas and verify we’ve independently touched-up all needed areas.

•Additional follow-up should be done 2 days after job completion – just in case. Our clients should never have to call; we must be proactive.

•Please provide as much notice as possible for needed supplies to ensure the project runs smoothly and without interruption.

Thank you very much!